Monthly Archives: Nov 2016

Start-up

The Value of Defining Your Omnichannel ‘Mess’

I like to ask, “What’s your system and how does it work?” In my time studying system thinking with Jamshid Gharajedagi, I transformed my thinking about organizational change for the future. If you haven’t read his book, “Systems Thinking, Managing Chaos and Complexity. A Platform for Designing Business Architecture”, I strongly recommend you check it out: Systems Thinking.   I believe and still adopt today that the 1st step of taking on any project is to define the mess.  Specifically, we need a preconceived understanding of

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